Our Mess Services Private Limited, a company incorporated under the Companies Act, 2013 and Our Mess Services pvt ltd a registered company having its registered address at Fl-B/f/9, Siddhivinayak vihar, satav nagar, Hadapsar, handewadi road, pune, 411028, India; is the owner of the brand 'My Mess' and web based platform ‘mymess.in’ and mobile application ‘My Mess’ (collectively, the“Platform”). The ‘Company’ is the owner of the brand My Mess and the Platform, and is responsible for operating and managing the Platform under the ownership.
This privacy policy (Privacy Policy) describes the policies and procedures applicable to the collection, use, disclosure and protection of Your information shared with Us while You use the Platform, and for the purpose of this Privacy Policy 'We', 'Us', or 'Our' refers to any of the Company or My Mess or both of them, wherever context so require and the terms “You”, “Your”, “Yourself” or “User” refer to user of the Platform. We value the trust You place in Us. That is why, We maintain reasonable security standards for securing your information.
Please read the Privacy Policy carefully prior to using or registering on the Platform or accessing any information or availing any Services through the Platform.
My Mess retains an unconditional right to modify or amend this Privacy policy. You can determine when these Terms were last modified by referring to the “Last Updated” legend above. It is your responsibility to keep checking it and stay updated on a regular basis. Your continued use of this application following the posting of any changes/modifications to the Privacy Policy constitutes your acceptance of the revised Privacy Policy.
1. Collection of Information: We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You may browse certain sections of the Platform and the Content, without registering an Account on the Platform. However, to avail certain Services on the Platform, You are required to set up an Account on the Platform. This Privacy Policy applies to information(s), as mentioned below and collected about You:
a) Personal Information: You may provide certain information to Us voluntarily while registering on the Platform for availing Services including but not limited to Your complete name, mobile number, address details, and any other information voluntarily provided through the Platform (“Personal Information”). The act of providing Your Personal Information is voluntary in nature and We hereby agree and acknowledge that We will collect, use, store, transfer, deal with and share such details in compliance with applicable laws and this Privacy Policy.
b) Sensitive Personal Information: For the purpose of this PrivacyPolicy, Sensitive Personal Information consists of information relating to the following:
i) passwords;
ii) financial information such as bank account, UPI details or other payment instrument details;
iii) any other information that may be regarded as SensitivePersonal Information” as per the prevailing law for the time being in force.
Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Information.
You may be asked for the payment details to process payments for the Services. You may also be asked to provide certain additional information about Yourself on a case to case basis.
If You choose to post messages on the Platform’s message boards, chat rooms or other message areas or leave feedback, We will collect and store such information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support, respond to queries, and inquiries, and troubleshoot problems and improve the Services.
If You send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about Your activities or postings on the Platform, We may collect and retain such information into a file specific to You for responding to Your request and addressing concerns in relation to Your use of the Platform.
Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s storage, Mobile Device Data, camera, Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
Push Notifications
We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
In general, You can browse the Platform without telling Us who You are or revealing any Personal Information about Yourself. In such a case, We will only collect and store the Non -Personal Information. Once You give us Your Personal Information, You are not anonymous to Us. Wherever possible, while providing the information to Us, We indicate which fields are mandatory and which fields are optional for You. You always have the option to not provide the Personal Information to Us through the Platform by choosing to not use a particular Service or feature being provided on the Platform, which requires You to provide such information. We may automatically track certain information about You based upon Your behaviour on the Platform. We use this information to do internal research on Your demographics, interests, and behaviour to better understand, protect and prove service to You. This information is compiled and analyzed by Us on an aggregated basis and not individually, in a manner that does not specifically identify You.
If You choose to post messages on the Platform’s message boards, chat rooms or other message areas or leave feedback, We will collect and store such information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support, respond to queries, and inquiries, and troubleshoot problems and improve the Services.
If You send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about Your activities or postings on the Platform, We may collect and retain such information into a file specific to You for responding to Your request and addressing concerns in relation to Your use of the Platform.
We shall be entitled to retain YourPersonal Information and other information for such duration as may be required for the purposes specified hereunder and will be used only in accordance with this Privacy Policy.
2. Use of information: We use the information, for the following:
a) to provide and improve the Services on the Platform that You request;
b) for internal business purposes and services, including without limitation, IT support services, and data analysis services;
c) to resolve disputes, administer our service and diagnose/troubleshoot technical problems;
d) to help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services and the users;
e) to design and improve the products and Services and customer relationship management processes;
f) to collect money from You in relation to the Services,
g) to inform You about online products, services, and updates;
h) to customize Your experience on the Platform or share marketing material with You;
i) to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Platform;
j) to enforce and inform about Our Terms;
k) to process and fulfil Your request for Services or respond to Your comments, and queries on the Platform;
l) to contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to the Services;
m) to allow Our service providers, business partners and/or associates to present customized messages to You;
n) to communicate important notices or changes in the Services, use of the Platform and the Terms/policies which govern the relationship between You and the Company , as applicable;
o) to conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required and to comply with applicable laws;
p) to carry out Our obligations and enforce Our rights arising from any contract entered into between You and Us; and
q) to carry out research with relevant partners.
r) for any other purpose after obtaining Your consent at the time of collection.
(collectively “Purposes”).
We may occasionally ask You to complete optional online surveys. These surveys may ask You for Your contact information and demographic information (like phone number or pin code). We use this information to tailor Your experience on the Platform, providing You with content that We think You might be interested in and to display content according to Your preferences. We use Your information to send You promotional emails, however, We will provide You the ability to opt-out of receiving such emails from Us. However, You will not be able to opt-out of receiving administrative messages, customer service responses or other transactional communications. We will not share YourPersonal Information with another user of the Platform and vice versa without Your express consent.
3. Sharing of Information:
a) Third Party Service Providers: We may disclose Your PersonalInformation to third party vendors, consultants, partners for carrying out research and other service providers who work for either of Us or provide Services through the Platform and are bound by contractual obligations to keep such Personal Information confidential and use it only for the purposes for which We disclose it to them and maintain the same level of data protection that is adhered to by Us. This disclosure may be required, for instance, to provide You access to the Services and to facilitate and assist marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Services. You expressly consent to the sharing of Your information with third party service providers. We do not disclose Your Personal Information to third parties for their marketing and advertising purposes without Your explicit consent.
b) Compliance with law: We may disclose Your information including Personal Information, to the extent necessary: (a) to comply with laws, regulatory requirements and to respond to lawful requests and legal process or an investigation, (b) to protect Our rights and property, the users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities, and (c) in an emergency to protect Our personal safety and assets the users, or any person. In all such events We shall in no manner be responsible for informing You or seeking Your approval or consent. We may also share aggregated anonymized (and de-identified) information with third parties at Our discretion.
c) Acquisition Sale or Merger: We may, in compliance with applicable laws, share all of Your Personal Information (including SensitivePersonal Information) and other information with any other businessentity(ies), in the event of a merger, sale, reorganisation, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of any of Us.
d) Sharing of information with third party for operation of thePlatform: In the event the license agreement is terminated or the territory of the license is modified or limited in any manner, We may share any or all Your Personal Information (including Sensitive Personal Information, if any) and Non-Personal Information with the incoming licensee continuity of smooth operation of the Platform and seamless user experience.
4. Security Precautions and Measures: The Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance with applicable laws. Further, whenever You change or access Your Account on the Platform or any information relating to it, the use of a secure server is offered. It is further clarified that You have and so long as You access and/or use the Platform (directly or indirectly)the obligation to ensure that You shall at all times take adequate physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of Your data which shall include and not be limited to Your Personal Information.
You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. You agree to (a)immediately notify Us of any unauthorized use of Your Account information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. We cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by any of Us or any other user of or visitor to thePlatform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.
When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. Hence, we cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Us or Our third-party service providers. We assume no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond Our control. You play an important role in keeping Your Personal Information secure. You shall not share Your Personal Information or other security information for Your Account with anyone. We have undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of thePlatform and the Services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your Personal Information made by any third parties who are not subject to Our control.
5. Retention of Your Personal Information: We maintain records of Your Personal Information only till such time it is required for the Purposes, or for as long as required by applicable law. When You request us to delete Your information, we will honour the said request, but we may retain certain information about you for the purposes authorized under this Privacy Policy unless prohibited by law.
6. Refund policy: The one rupee charged per customer for using digital subscription book, of any business or individual service(self-employee; is non refundable , even the customer has been removed by business/self-employee or by customer user.
7. Links to Other Third–Party Sites and collection of information: The Platform may link You to other third-party Platforms(“Third-Party sites”) that may collect Your Personal or transactional Information including Your IP address, Payment transactions, or operating system. We are not in any manner responsible for the security of such information or their privacy practices or content of those Third-Party sites. We recommend that when You enter a Third-Party Site, You review the Third-Party Site’s privacy policy as it relates to safeguarding of Your information. We may use third-party advertising companies to serve ads when You visit the Platform. These companies may use information about Your visits to the Platform. You agree and acknowledge that We are not liable for the information published in search results or by any Third-Party Sites.
8. Language translate: All 8 languages are translated with google translate and internet source only in original/pure languages and some english language words in respective other languages; you may refer to english language if found any mistake or problem in respective other languages or mail us on mymess365@gmail.com.
9. Public Posts: You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your use of the Services (“Posts”). Any content or PersonalInformation and Posts that You share or upload on the publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by other users and any and all intellectual property rights in and to such Posts shall vest with Us. Your Posts shall have to comply with the conditions relating to Posts as mentioned in the Terms. We shall retain an unconditional right to remove and delete any Post or such part of the Post that, in Our opinion, does not comply with the conditions in the Terms or where applicable law requires us to remove such Post. We reserve the right to use, reproduce and share Your Posts for any purpose. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other Users.
For any queries with privacy policy, contact/mail us on mymess365@gmail.com